Return & Refund Policy

We always take pride in our product quality and our strict quality control.If you had any problem after receiving your item, please send email to our customer service:[email protected]

Return Policy

1. Items can be returned or exchanged within 30 days from the day of receipt.
2. You can call the post office to arrange a collection or drop off at your nearest post office. We will decide whether to reimburse the freight for you according to the reason for your return. If it is our responsibility, we will reimburse you for the freight. If it is your responsibility, we will not reimburse the freight.f the return is caused by the consumer, the consumer is responsible for the shipping fee. The specific fee should be based on the express company you choose. Reasons include:

• The product does not meet expectations.
• The size is too small or too large.
• The color does not meet expectations.
• Change of mind or no longer needing the product.
• Wrong item or quantity ordered.
• Not reading the product description thoroughly.

3. If you have received incorrect items or damaged items. Please take clear photos and contact our customer service as soon as possible. We will re-ship or refund compensation for you according to the specific situation.
4. Before sending back the products, please contact our customer service first for return address.
5. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
6. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Return Requirements
(1)For items with no quality issue, drapexa expects the customer to return the items unused, undamaged, with the original tags and packaging material.
(2)Before shipping the items back, customers must seek approval by the drapexa customer service team.
(3)In the case of quality issues or incorrect product delivery, customers should take photos showing the problem and contact customer service for a return address.

For below circumstances, customers could contact us for return or refund:

• Items not in their original condition, damaged, or missing parts due to our error.
• Items different from the description.
• Items returned to the sender without delivery.
• Items not delivered within the agreed time.

Return Process

Please carefully follow our return process to minimize any delays: 

1. If you want to return, please contact our customer servicestating your:

• Order number
• SKU number or product name
• Reason for return

1. Our customer service team will respond to your request within 24 hours. (In business day)
2. Please return the items to the return address we provided and send us return proof in the form of the tracking number and a valid return receipt.
3. Once we have received the returned item(s), we will email you and arrange refund or exchange as requested immediately.

Important Notice

1. Please do not send your return to the sender’s address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address that our customer service provide to you.
2. Please make sure you don’t include non-drapexaitems in your return package by accident. We will not be responsible for sending those items back to you.
3. We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of return tracking number when shipping back your returns.

Refund Policy

1. Any misprinted / damaged / defective items caused by our production or transportation are covered at our expense and you will get a full refund.And We will reimburse the return shipping cost
2. Your order will be fully refunded if it is cancelled within 24 hours of purchase.
3. Your order will be fully refunded if it is cancelled before shipping.
4. We will NOT accept order cancellation request if the orders have been shipped.
5. If parcels lost in transit, we will cover your loss by issuing a full refund 
6. If you provide an address that the courier is not able to recognize, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address (if and as applicable).
7. If you provide a wrong address when you place an order and do not contact us to change the address, you will be responsible for all the loss.
8. Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to denial and will not get a refund.
9. Please note that processing of refunds can take up to 7 business days to show on your account due to varying processing times between payment providers.

How will customers get the return label?

1.For defective products

This happens when the product is incorrect, damaged by the carrier.This is our responsibility.

Customer need to download/print.

2.For customer remorse

This happens when the customer purchased the wrong product, it doesn’t fit, or they no longer want the item.

It’s customer responsibility.